Italian Comfort Fashion Protection

Shipping & Returns

Shipping Times and General Information

Before we can ship, we process your order to verify availability of your product(s), shipping selections and credit card information. We will process your order within 2-3 business days depending on our volume.

  • How fast you receive your order also depends on the shipping method you choose during the order process. We offer a variety of shipping services but please note that the shipping calculators used are estimates of ship times and does not include our processing time. Please allow 3-5 business days to process your order. All shipments of orders received on weekends go out starting on Monday, including priority shipments in the order that they are received. All shipping time estimates are in business days. Ground Shipping is estimated to be 5-7 business days depending on your location. Priority Mail can take 5 days and as little as 2 days. We have no control over the postal service.
  • Actual shipping times vary by your location, product and method. Most items ship from our warehouse in Lake Havasu, Arizona. Some items will ship directly from the manufacturer and that can take a while longer. In that case, we will email you with an update on the status of your order.
  • If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order.
  • If you require a faster method of shipping or you must have your items by a certain date PLEASE contact us by email or note your request on the check out page.
  • We are happy to include a note with your shipment if items are a gift - such as Birthdays, Thank You's or other special occasions - no cost. Just include the message in the note section during check out.
  • If there are items on back order, they will be sent as soon as they arrive. Due to our volume we receive shipments from our suppliers generally every week. In the event that we do not have all of your order instock, we may have your items shipped directly from the factory in New York.
  • In the event your package does not arrive - please email us. We send all shipments with delivery confirmation. The postal service will not try to track an item for us until 45 days has past.
  • When your item ships, you will receive an email from us with your account updated. Please make sure you white list our email addresses so messages from us are not caught by the spam filters. sales at batalionline dot com.You can log into your account at any time to see the status of your order.

How will you contact me regarding my order?

Immediately after you place an online order we'll send an automatically generated acknowledgment. We are not responsible for undelivered emails when errors have been made during the signup process. Please make sure you type your correct email address into the form.

You will receive confirmation of shipment within 2-3 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers. Credit card transactions are subject to verification by issuing bank.

Shipping Areas and Restrictions

USA and Canadian addresses at this time only! Orders sent out of the USA maybe subject to duties, taxes and/or brokerage fees. The purchaser is responsible for these and they are NOT included in the invoice. Failure to pay customs fees will result in the charges being added to your bill and your credit card charged.

We reserve the right to refuse service to individuals who give us incorrect email addresses, mailing address, or if we suspect fraud of any type.

Return Policy

We offer exchanges for damged or defective items only within 3 days of arrival. No refunds. Please contact us by email for a return authorization number before returning any item or your package will be refused and sent back to you. Your glasses come with a one year warranty against manufacture defect, please keep your receipt as proof of purchase.

All items returned, regardless of reason must have a Return Authorization Number written clearly on the box. NO items will be accepted without this number - NO EXCEPTIONS . Returns must have the sales receipt included with the item. All items must be new condition including packaging. Refunds will be refused if items have been worn or damaged. Return shipping costs are the responsibility of the purchaser and must be returned to the Arizona address on your sales receipt. No Return Authorization Numbers will be issued by phone. Items returned or refused by buyer are subject to a 25% restocking fee. Shipping costs are not refunded.

Important!

If you require replacement pieces or if your glasses break or to discuss warranty claims please contact The Creative Group at 718-366-8886 ask for customer service. They will advise you of the proper procedure and where to return your glasses. Any glasses sent to the Arizona address will be refused if there is NO return authorization number printed on the outside of the package. BataliOnline.com  is independently owned and operated. We do not accept returns or exchanges on glasses bought from other stores.

At the present time we do not carry spare parts such as extra lenses, screws etc.

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